Orders

All orders are processed in AUD Dollars, any currency conversions displayed are indicative pricing, subject to change and may differ to your financial institution and will not reflect international transaction charges.

All Australian orders dispatched should arrived within 5-10 working days.

All international orders dispatched should arrive with 28 days.

All shipments will be trackable through Australia Post.

In the event of any back orders a written response will be communicated to the customer with 24 hrs as to when the product will become available.

All enquiries will be responded to within 24hrs.

Email: customercare@gterlato.com.au

G TERLATO PTY LTD
PO Box 549
SOMERTON VIC 3062
Phone: 1300 989 814

Returns & Exchange

We are happy to exchange and refund any shoe within Australia with all postage & handling paid by G TERLATO PTY LTD. International orders need to handle their own postage & handling of all goods returned.

Check that you qualify for a return

  • Were the items purchased in the last 14 days?
  • Are your items in their original condition?
  • Are they still in their original packaging or shoe box (we consider this a part of the product)?

Please fill out either of the following form to complete you return or exchange request.

Request Return/Exchange

* If shoes are returned with any obvious signs of wear including toe marks, the shoe will be considered unsellable and will be returned to you without refund or exchange.
*Our fine leather signature high gloss soles show wear easily when worn on hard surfaces, so please test shoes on carpet only.
*Satin or suede open-toe shoes will immediately show toe marks if protective hosiery is not worn.
*Only your toes need to be protected.
*We suggest leaving your heel bare to give you a better idea of how the shoe will feel without hose. As a precaution, consider washing your feet prior to trying on these shoes, especially if you have been outdoors wearing open-toe shoes.